No. Pound advice only provides advice on money and debt. For help with property transfers you should contact L&Q. You can find out about property transfers here https://www.lqgroup.org.uk/tenants/moving-home/transfers/
No. Pound Advice is paid for by L&Q for the benefit of its tenants and is therefore only for them. But you can get help from your local CAB. You can find out who they are here https://www.citizensadvice.org.uk/
No. We only provide help and support with money and debt. If you need repairs to your property contact L&Q. You can report a repair here https://www.lqgroup.org.uk/manage-your-home/repairs-and-maintenance/
We Are Digital does not deliver debt advice directly. It manages the service on behalf of L&Q and all debt advice is delivered by regulated and qualified partners such as CABs or other money advice charities.
Yes! We can help you learn to manage your money more effectively, prioritise your spending and maximise your income. Even small changes can have big impacts. Give us a call and we’ll make an appointment for you. 0203 475 2221
Yes, we can help! Give us a call on 0203 475 2221 and we’ll get you and appointment with one of our expert advisers.
Yes, we can help with that. Our delivery partners are experts on benefits and ensuring you are claiming correctly. Give us a ring on 0203 475 2221 and we’ll get you an appointment.
No. People who are in work can also use Pound Advice. Call us on 0203 475 2221 and we’ll get you an appointment at a convenient time.
Confronting money issues is stressful and sometimes seems overwhelming. But by calling Pound Advice you are taking that first step to sorting things out and reducing the stress. Call us on 0203 475 2221 and we’ll get you the help you need.
As long as L&Q are aware that you live in the property and you are able to provide a tenancy reference number, we can help you.
We can help you apply for grants for white goods and other essential items. However, like any discretionary grant there are criteria which have to be met so we can’t guarantee success.
No, there is no fee. The scheme is paid for by L&Q and is free for its tenants to use.
Yes, we can help you with working out a budget, switching energy suppliers to save money on your bills, and maximising your income. You don’t need to have rent arrears to take advantage of the scheme and you don’t even need to have debts. It’s always better to take action to prevent problems from developing.
Yes, we can help you. If you let us know you’re about to be evicted we’ll get you an urgent appointment with one of our skilled advisers so you get the help and advice you need when you need it. Call us on 0203 475 2221.
No, using this service will not affect your credit record.
Yes, we can help you find out what benefits you may be entitled to at this time. Call us on 0203 475 2221 and we’ll get you an appointment with one of our expert advisers.
No. There are no rent holidays and you must continue to pay your rent. If you are having difficulty call us on 0203 475 2221 and we’ll make an appointment with our expert advisers.
If you think you are about to be made redundant now is a good time to take stock of you finances. Call us on 0203 475 2221 and we’ll get you and appointment with one of our specialist advisers.
No. They are not allowed entry through locked doors. If you think you are about to be visited by bailiffs lock your door and do not let them in. Only speak to them through the door or over the phone. If you are physically threatened by bailiffs call the police on 999. For more information on bailiffs see our section on this page https://poundadvice.org.uk/is-covid-19-affecting-your-finances/. If you think that bailiffs might call – for example you have had a letter or phone call- call us on 0203 475 2221 and we’ll get you an urgent appointment to see one of our expert advisers.